Refund policy

We offer a 30-day return policy. You have 30 days from the delivery date of your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it:

• Unused and unopened
• In its original packaging
• With proof of purchase (order confirmation / receipt)

To start a return, contact us at fine.lines.pink@gmail.com before sending anything back. Items sent back to us without first requesting a return may be refused and returned to the sender.

You can always contact us with any questions at fine.lines.pink@gmail.com

DAMAGES, DEFECTS AND INCORRECT ITEMS

Please inspect your order upon delivery and contact us at fine.lines.pink@gmal.com within 72 hours of delivery if:

• Your item is defective or damaged, or
• You receive the wrong item

Please include clear photos of the item and packaging where possible. We’ll evaluate the issue and make it right for you.

REFUNDS

We will notify you once we’ve received and inspected your return and confirm whether your refund is approved.

If approved:

• Your refund will be processed to your original payment method
• Original shipping costs are non-refundable

Refunds typically appear within 10 business days, depending on your bank or card provider.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at fini.lines.pink@gmail.com

Shipping policy

ACCURATE DELIVERY DETAILS

Please double-check your shipping address at checkout. Correct street numbers, unit/apartment details, suburb, postcode, and any required delivery notes are essential for smooth delivery.
If an address is entered incorrectly or incompletely, we can’t take responsibility for delays, mis deliveries, or parcels that go missing as a result. These orders are non-refundable.

PROCESSING VS SHIPPING TIME

Processing time (getting your order packed and ready) is separate from shipping time (the courier’s transit time). Once your order is dispatched, you’ll receive tracking details (where available).

IMPORTANT NOTES

• Orders can’t be cancelled/refunded once they’re in transit.
• Once an order has been fulfilled, we can’t change the delivery address, please check it carefully before placing your order.
• If a parcel is returned to us due to an incorrect/incomplete address or because it wasn’t collected, re-delivery is at the customer’s cost.
•Delivery timeframes are estimates only and may be affected by factors outside our control (including peak periods, courier delays, weather events, and strikes). FINELINES cannot be held liable for delivery delays caused by these circumstances.
• FINELINES may update this policy at any time.

Privacy Policy

At FINELINES, we respect your privacy and are committed to protecting your personal information.

Information We Collect

When you place an order or contact us, we may collect:

● Name

● Shipping and billing address

● Email address

● Phone number

● Payment information

● Device and browsing information

How We Use Your Information

We use your information to:

● Process and deliver orders

● Provide customer support

● Improve our website and services

● Send updates regarding your order

● Send promotional emails (only if you subscribe)

Payment Information

Payments are processed securely through third-party payment providers. We do not store your full payment details.

Cookies

Our website may use cookies to improve your browsing experience and analyze website traffic.

Third-Party Services

We may share limited information with trusted third parties such as:

● Payment providers

● Shipping carriers

● Website analytics services

These providers only receive information necessary to perform their services.

Data Security

We take reasonable measures to protect your personal information from unauthorized access or misuse.

Your Rights

You may request access, correction, or deletion of your personal information at any time by contacting us.

Contact Us

If you have any questions about this Privacy Policy, please contact us at: fine.lines.pink@gmail.com

Policy Updates

We may update this Privacy Policy at any time without prior notice.

TERMS OF SERVICE

Last updated: 04.30.2026

Welcome to FINELINES. By accessing or using our website, services, or purchasing from our store, you agree to be bound by the following Terms of Service (“Terms”). Please read them carefully before using this website.

Throughout the site, the terms “we,” “us,” and “our” refer to FINELINES.

We reserve the right to update, modify, or replace any part of these Terms at any time without prior notice. It is your responsibility to review this page periodically for updates.

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SECTION 1 — ONLINE STORE TERMS

By using this website, you confirm that you are at least the age of majority in your state or country of residence, or that you have given consent for any minor dependents to use this site under your supervision.

You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction while using our services.

Any breach of these Terms may result in immediate termination of your access to our services.

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SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time for any reason.

You understand that your content (excluding payment information) may be transferred unencrypted across various networks and adapted to technical requirements of connecting devices or systems.

Payment information is always processed securely through encrypted payment providers.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without written permission from FINELINES.

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SECTION 3 — PRODUCT INFORMATION & AVAILABILITY

All products displayed on this website are subject to availability.

We reserve the right to:

● limit product quantities;

● discontinue products without notice;

● modify product descriptions or pricing at any time.

We make every effort to accurately display product colors and details. However, we cannot guarantee that your device’s display will reflect colors exactly.

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SECTION 4 — PRICING & PAYMENTS

All prices are listed in USD unless otherwise stated.

Prices may change without notice.

We reserve the right to refuse or cancel any order if fraudulent, unauthorized, or suspicious activity is detected.

By submitting payment information, you represent and warrant that:

● you are authorized to use the payment method provided;

● all billing information submitted is accurate and complete.

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SECTION 5 — ORDERS & ACCOUNT INFORMATION

You agree to provide current, complete, and accurate purchase and account information for all orders placed through our website.

Once an order has been placed, we may not be able to modify or cancel it.

FINELINES reserves the right to limit or cancel orders that appear to be placed by resellers, distributors, or automated systems.

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SECTION 6 — SHIPPING & DELIVERY

Delivery timeframes provided are estimates only and are not guaranteed.

FINELINES is not responsible for shipping delays caused by:

● postal carriers;

● customs processing;

● weather conditions;

● peak shipping periods;

● lost or stolen parcels;

● events outside our reasonable control.

Customers are solely responsible for providing accurate shipping and delivery information at checkout.

Additional shipping costs resulting from incorrect addresses or failed deliveries may be charged to the customer.

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SECTION 7 — RETURNS & REFUNDS

Please review our Refund Policy for detailed information regarding returns, exchanges, store credit, and refunds.

We reserve the right to refuse returns that do not comply with our return conditions.

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SECTION 8 — INTELLECTUAL PROPERTY

All content on this website, including but not limited to:

● logos;

● branding;

● product images;

● graphics;

● website design;

● text;

● content;

● trademarks;

is the exclusive property of FINELINES and may not be copied, reproduced, distributed, or used without prior written permission.

Unauthorized use of our intellectual property may result in legal action.

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SECTION 9 — LIMITATION OF LIABILITY

To the fullest extent permitted by law, FINELINES shall not be liable for any indirect, incidental, punitive, special, or consequential damages arising from the use of our website, products, or services.

This includes, without limitation:

● loss of profits;

● loss of data;

● business interruption;

● shipping delays;

● technical issues;

● unauthorized access to data.

All products and services are provided “as is” and “as available” without warranties of any kind.

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SECTION 10 — PRIVACY

Your submission of personal information through the store is governed by our Privacy Policy.

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SECTION 11 — GOVERNING LAW

These Terms of Service shall be governed and interpreted in accordance with the laws applicable in the United States.

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SECTION 12 — CONTACT INFORMATION

For questions regarding these Terms of Service, please contact us at:

fine.lines.pink@ gmail.com

FINELINES